You are welcome to use our online contact for on this link "Contact Us" or you can call us on 03 9360 0780 during business hour between 10am to 5pm Monday - Friday. Mastershop office is located in Altona (VICTORIA). If you would like to come for stock pick up, please call us before hand to arrange this.
MasterShop.com.au is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day to arrange an agreeable alternative item, backorder or a full refund.
We deliver products Australia wide using Australia Post network. Orders are dispatched within 1 business day and shipping times are estimated at between 3-7 working days depending on your location within Australia.
Once your payment is received we will dispatch your purchased within 24-48 hours (excluding public holidays or weekend)
ETA guideline for delivery to different states:
NSW (2-3 working days), CBD area might be faster
VIC (1-3 working days), CBD area might be faster
QLD (3-7 working days)
ACT (3-7 working days)
NT (3-7 working days)
SA (3-7 working days)
WA (3-7 working days)
TAS (3-7 working days)
Our aim is to help you save money by utilising our efficient and effective shipping and distribution network. The freight cost when your purchase 1 item or many items are FREE. I hope this would enhance your satisfaction and experience when shopping with us.
Yes, we are able to deliver to PO Box.
Yes you can organise your courier company to pick up the products you purchase, please make sure you let us know by sending us an email to customerservice@mastershop.com.au. All payment must be cleared first before we allow the courier to pick up the product you ordered.
When the product is delivered and you are not at home, the driver will leave a card for you to collect the products from your local post office.
Delivery service is done during business hours. If you are at work, it would be better if you put your office address as the delivery address.
Unfortunately at this stage, we do not offer delivery service outside Australia except New Zealand.
Our standard free delivery is a registered Australia Post eParcel (signature required), you do not need to add insurance.
Once we have processed your order and dispatched the products, you will receive an email notification from us regarding this.
Yes, you can pick up the product from our office directly. On the checkout page, you have option to pick up. You can simply choose pick up option.
Yes, certainly, all the products that you purchase from us will be covered by one year manufacturer warranty. We are confident that the products we sell to you are free from defect, in good working order and they are as what the manufacturers describe to us. All the products we sell are inspected when they are received and while we are packing the order. For warranty claim, faulty product is required to be sent back to our warehouse (return to base) so this can be returned to the manufacturer for replacement.
Yes, we will gladly refund your purchase. We want you to be happy with the product you buy. If you change your mind after you made a purchase from us, we offer 30 days money refund less $9.90 to cover the postage and administrative fee. Please contact our customer service support@mastershop.com.au should you wish to do this. We will need proof of purchase details from you such as invoice number and date of the purchase. Please be advised that MasterShop will not cover any postage costs for returned products. These costs must be covered in full by customer.
This is only valid for unopened product and still sealed product. We are unable to offer refund if the product is used or has already been opened or seal tempered, please refer to our refund / exchange policy.
Don’t panic, please take a deep breath and send us an email. We will investigate this for you and response to you within 48 hours.
Sometime delays on delivery could be caused by public holidays or weekend. If the delay is caused by delivery difficulties, or unforeseeable circumstances, please don’t worry, we are on top of this and will make sure you get your product as soon as possible. Our aim is to provide you with satisfaction when you buy products from us.
Should the product you purchase is defective, you will need to fill in RA form and wait for us to give you RA number. Once you received the RA number, you can send the faulty product to us, and we can organise a replacement for the faulty product. Please include the RA number together with the faulty product and send it to the address below:
Mastershop
Warehouse 7
220-238 Maidstone St
Altona 3018
Australia
03 - 9360 0780
If you wish to cancel your order, we can offer you full refund. We would really appreciate it if you can let us know as early as possible before we send the product to you, this would speed up the refund process and help us save freight cost.
We highly recommend that you keep the original packaging of the product. If you have discarded the original packaging, when you claim for warranty, please make sure that you pack the product securely and safely. When we send the replacement to you we will provide alternative packaging should the original package is discarded.
Please contact support@mastershop.com.au regarding warranty issue.
MasterShop.com.au understands that privacy is important to you. MasterShop.com.au is also required to comply with the requirements of the Privacy Amendment (Private Sector) Act 2000.
Please refer to MasterShop.com.au privacy and security policy for information about how we handle personal information consistent with our privacy and security obligations. The policy includes information gathered on our website, including the use of cookies.
At MasterShop.com.au, we don't have a reputation for a stellar customer service without good reason. We go the extra length to ensure that your interests are protected when you shop with us. In line with this, our after-sale services are designed to maximise your flexibility so you can make the most from your purchases.
We believe that shopping online should offer the same peace of mind as buying from a high street store. Therefore, we work hard to provide a comparable service to protect you and your purchases, while keeping the benefits of shopping online.
Please refer to our return / exchange policy for more details.