EPOS Sennheiser IMPACT DW 10 USB ML DECT Wireless Office Headset w/ Base Station
Freedom and flexibility
When work means talk choose a wireless DECT solution that drives productivity. Optimize calls with premium audio, all-day comfort and flexible connectivity. You can ensure excellent customer experiences with unique audio technologies that benefit both speaker and listener. Address the demands of your busy working environment with audio solutions tailored to your business. It’s the agility, comfort and audio excellence of the IMPACT DW Series that will ultimately help support your success.
Key benefits & features
Ensure premium audio for excellent call quality
Maximize speech intelligibility with EPOS VoiceTM technology and an ultra noise-cancelling microphone
Talk all day in comfort
With up to 12 hours talk time and lightweight headset with extra soft ear pads
Enjoy wireless freedom and dual-connectivity
With wireless reach of up to 180 m/590 ft and the flexibility of dual-connectivity to both desk phone and PC/softphone
Choose your wearing style
With comfortable, smart headsets designed to suit every personal preference; headband, ear hook or optional neckband
Easy magnetic docking and charging
Dock the headset to the magnetic charge interface and be sure it’s charged and ready to go for your next call
Product data
General
Product description
- IMPACT DW OFFICE ML: Wireless DECT headset, single-sided with base station. Dual connectivity to desk phone and PC/ Softphone. UC optimized and Skype for Business Certified.
- IMPACT DW OFFICE USB ML: Wireless DECT headset, single-sided with base station. Single connectivity to PC/ Softphone. UC optimized and Skype for Business Certified.
- IMPACT DW OFFICE PHONE: Wireless DECT headset, singlesided with base station. Single connectivity to desk phone.
- IMPACT DW PRO 1 ML: Wireless DECT headset, single-sided with base station. Dual connectivity to desk phone and PC/ Softphone. UC optimized and Skype for Business Certified.
- IMPACT DW PRO 1 USB ML: Wireless DECT headset, singlesided with base station. Single connectivity to PC/Softphone. UC optimized and Skype for Business Certified.
- IMPACT DW PRO 1 PHONE: Wireless DECT headset, singlesided with base station. Single connectivity to desk phone.
- IMPACT DW PRO 2 ML: Wireless DECT headset, double-sided
with base station. Dual connectivity to desk phone and PC/
Softphone. UC optimized and Skype for Business Certified.
- IMPACT DW PRO 2 USB ML: Wireless DECT headset, double-sided with base station. Single connectivity to PC/ Softphone. UC optimized and Skype for Business Certified.
- IMPACT DW PRO 2 PHONE: Wireless DECT headset, doublesided with base station. Single connectivity to desk phone.
Wearing style:
*Headband – single-sided and ear hook. Neckband optional*
(DW Office variants)
*Headband – single-sided (DW Pro 1 variants)
*Headband – double-sided (DW Pro 2 variants)
Color: Black with silver
Headset weight:
*24 g / 0.86 oz (DW Office ear hook)
*50 g / 1.76 oz (DW Office headband)
*65 g / 2.28 oz (DW Pro 1 variants)
*85 g / 2.98 oz (DW Pro 2 variants)
Ear pad size: ø 50 mm / 1.96 in
Personalization: Yes, with nameplate on headset
Warranty: 2 years
Audio
EPOS VoiceTM technology: For a clear and natural listening experience
Microphone:
- Noise-cancelling microphone (DW Office variants)
- Ultra noise-cancelling microphone (DW Pro 1 & Pro 2 variants)
Microphone frequency range:
*150 Hz – 6.8 kHz (Wideband)
*300 Hz – 3.5 kHz (Narrowband)
Mute microphone: Yes
Speaker type: High-quality neodymium magnet speaker for outstanding audio quality
Speaker frequency response:
*150 Hz – 6.8 kHz (Wideband)
*300 Hz – 3.5 kHz (Narrowband)
Technical
DECT:
* 1.880 to 1.900 MHz (EU, UK, AUS)
* 1.920 to 1.930 MHz (US) - DECT 6.0
GAP compatible: Yes (Headset)
Headset: Connects to base station
Base station
- DW OFFICE ML:
Connects to desk phone and UC/Skype for Business
- DW OFFICE USB ML:
Connects to UC/Skype for Business
- DW OFFICE PHONE:
Connects to desk phone
- DW Pro 1 ML / DW Pro 2 ML:
Connects to desk phone and UC/Skype for Business
- DW Pro 1 USB ML / DW Pro 2 USB ML:
Connects to UC/Skype for Business
- DW Pro 1 PHONE / DW Pro 2 PHONE:
Connects to desk phone
Headset auto link to base: Yes, can be activated on the base station
Temperature range:
- Operational: +5 ⁰C to 45 ⁰C / +41 ⁰F to +113 ⁰F
- Storage: -20 ⁰C to 70 ⁰C / -4 ⁰F to +158 ⁰F
Battery (Lithium Polymer): Exchangeable for service (see User manual)
Range:
- Line of sight: 180 m / 590 ft
- Typical office building: 55 m / 180 ft
Automatic power adjustment: Yes (distance between headset and base)
Talk time:
- Up to 8 hours (Wideband Mode)
- Up to 12 hours (Narrowband Mode)
Stand by time: Up to 100 hours
Auto – headset OFF when out of range: Yes, after 30 minutes
Charge time:
* 0 – 50%: 20 minutes
* 0 – 100%: 1 hour
Hearing protection
EPOS ActiveGard® technology: Protects users against acoustic injury caused
by sudden sound burst on the line
EU**/AUS Limiter depending on regional variant:
Enhanced audio protection preventing listening fatigue, average 85 dB over a workday. Activated by DIP switch, EPOS Connect and EPOS Manager
Content of delivery
What’s in the box:
- IMPACT DW OFFICE ML
Headset (with name plate for ear hook and distance holder), base station, power supply, USB cable, audio phone cable, headband (detachable), ear hook adapter with pre-mounted ear
hook with leatherette sleeve and earbud size S, extra earbuds size M and L, name plate holder for headband and name plate instruction, printed quick guide, printed safety guide, compliance sheet
- IMPACT DW OFFICE USB ML
Headset (with name plate for ear hook and distance holder), base station, power supply, USB cable, headband (detachable), ear hook adapter with pre-mounted ear hook with leatherette sleeve and earbud size S, extra earbuds size M and L, name plate holder for headband and name plate instruction, printed quick guide, printed safety guide, compliance sheet
- IMPACT DW OFFICE PHONE
Headset (with name plate for ear hook and distance holder), base station, power supply, audio phone cable, headband (detachable), ear hook adapter with pre-mounted ear hook with leatherette sleeve and earbud size S, extra earbuds size M and L, name plate holder for headband and name plate instruction, printed quick guide, printed safety guide, compliance sheet
Mastershop offers free shipping to Australia wide. There is no minimum order for you to enjoy the free shipping. Orders are dispatched within 1 business day and shipping times are estimated at between 1-7 working days depending on your location within Australia.
Please refer to our guidelines of delivery time:
VIC (1-3 working days), CBD area might be faster
NSW (2-3 working days), CBD area might be faster
SA (2-3 working days)
QLD (3-7 working days)
ACT (3-7 working days)
NT (3-7 working days)
WA (3-7 working days)
TAS (3-7 working days)
To check the estimated time for delivery to your area, please use Aus Post postage calculator. You can use a simple dimensions such as 10x10x10cm 1Kg.
Express Postage
With Australia Post Express post, you will receive your order sooner as compare to the normal standard postage. If your location is within the Aus Post Express network area, with expedited service, you will received the item within 1-2 days after Mastershop dispatches the order. However please note that areas which are not within the Express Post network might take longer. You can check your postcode from this site to see whether your location is within the Express Network.
Local pick up
You are welcome to organise pick up and collect the product you purchase from Mastershop. Please call us before hand to organise the time of collection. We are based in Melbourne, Australia.
Mastershop Pty Ltd
Warehouse 7
220-238 Maidstone St
Altona 3018
Victoria
Ph- 03 9360 0780
International order
At this stage, unfortunately, we do not offer overseas shipping except New Zealand. For international buyers, if you are interested with our product, please contact us.
We hope that you will enjoy your purchase, but if not, we provide a 30-days return policy. This means that if for any reason you should wish to return a product(s) bought from us, you are totally free to do so. Provided that return meet the following conditions, we will give you a refund / exchange.
1. item(s) are returned within 30 days of receipt
2. item(s) are returned in brand new and resalable condition with original packaging,
and seal must not be tampered (We are unable to process refund / exchange / change of mind if seal has been tampered and/or opened).
3. accompanied by order receipt and/or email correspondents.
4. refund request for mistaken order or change of mind will attract $9.90 administrative fee.
5. express postage on orders are non-refundable once the item has been sent out.
Mastershop will process refund / exchange within 72 hours upon receiving the product back from you provided the conditions specified above are met.
* Please be advised that any postage costs for returned product/s is to be paid by sender. These costs must be covered in full by customer.
* Refund will be processed back to customer account, using the same payment method chosen when placing the order e.g. Paypal -> refund back to Paypal, Visa Card -> refund back to Visa card
*This return policy does not apply to 'In Stock Pick Up' orders or orders returned to our physical retail stores. For 'In Stock Pick Up' orders and orders returned to our physical retail store, a 5% re-stocking fee will be charged to cover administrative costs.
You are welcome to use our online contact for on this link "Contact Us" or you can call us on 03 9360 0780 during business hour between 10am to 5pm Monday - Friday. Mastershop office is located in Hopper Crossing (VICTORIA). If you would like to come for stock pick up, please call us before hand to arrange this.
MasterShop.com.au is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day to arrange an agreeable alternative item, backorder or a full refund.
We deliver products Australia wide using Australia Post network. Orders are dispatched within 1 business day and shipping times are estimated at between 3-7 working days depending on your location within Australia.
Once your payment is received we will dispatch your purchased within 24-48 hours (excluding public holidays or weekend)
ETA guideline for delivery to different states:
NSW (2-3 working days), CBD area might be faster
VIC (1-3 working days), CBD area might be faster
QLD (3-7 working days)
ACT (3-7 working days)
NT (3-7 working days)
SA (3-7 working days)
WA (3-7 working days)
TAS (3-7 working days)
Our aim is to help you save money by utilising our efficient and effective shipping and distribution network. The freight cost when your purchase 1 item or many items are FREE. I hope this would enhance your satisfaction and experience when shopping with us.
Yes, we are able to deliver to PO Box.
Yes you can organise your courier company to pick up the products you purchase, please make sure you let us know by sending us an email to customerservice@mastershop.com.au. All payment must be cleared first before we allow the courier to pick up the product you ordered.
When the product is delivered and you are not at home, the driver will leave a card for you to collect the products from your local post office.
Delivery service is done during business hours. If you are at work, it would be better if you put your office address as the delivery address.
Unfortunately at this stage, we do not offer delivery service outside Australia except New Zealand.
Our standard free delivery is a registered Australia Post eParcel (signature required), you do not need to add insurance.
Once we have processed your order and dispatched the products, you will receive an email notification from us regarding this.
Yes, you can pick up the product from our office directly. On the checkout page, you have option to pick up. You can simply choose pick up option.
Yes, certainly, all the products that you purchase from us will be covered by one year manufacturer warranty. We are confident that the products we sell to you are free from defect, in good working order and they are as what the manufacturers describe to us. All the products we sell are tested when they arrive at our warehouse.
Yes, we will gladly refund your purchase. We want you to be happy with the product you buy. If you change your mind after you made a purchase from us, we offer 30 days money refund less $9.90 to cover the postage and administrative fee. Please contact our customer service support@mastershop.com.au should you wish to do this. We will need proof of purchase details from you such as invoice number and date of the purchase. Please be advised that MasterShop will not cover any postage costs for returned products. These costs must be covered in full by customer.
This is only valid for unopened product and still sealed product. We are unable to offer refund if the product is used or has already been opened or seal tempered, please refer to our refund / exchange policy.
Don’t panic, please take a deep breath and send us an email. We will investigate this for you and response to you within 48 hours.
Sometime delays on delivery could be caused by public holidays or weekend. If the delay is caused by delivery difficulties, or unforeseeable circumstances, please don’t worry, we are on top of this and will make sure you get your product as soon as possible. Our aim is to provide you with satisfaction when you buy products from us.
Should the product you purchase is defective, you will need to fill in RA form and wait for us to give you RA number. Once you received the RA number, you can send the faulty product to us, and we can organise a replacement for the faulty product. Please include the RA number together with the faulty product and send it to the address below:
Mastershop
Warehouse 7
220-238 Maidstone St
Altona 3018
Australia
03 - 9360 0780
If you wish to cancel your order, we can offer you full refund. We would really appreciate it if you can let us know as early as possible before we send the product to you, this would speed up the refund process and help us save freight cost.
We highly recommend that you keep the original packaging of the product. If you have discarded the original packaging, when you claim for warranty, please make sure that you pack the product securely and safely. When we send the replacement to you we will provide alternative packaging should the original package is discarded.
Please contact support@mastershop.com.au regarding warranty issue.
MasterShop.com.au understands that privacy is important to you. MasterShop.com.au is also required to comply with the requirements of the Privacy Amendment (Private Sector) Act 2000.
Please refer to MasterShop.com.au privacy and security policy for information about how we handle personal information consistent with our privacy and security obligations. The policy includes information gathered on our website, including the use of cookies.
At MasterShop.com.au, we don't have a reputation for a stellar customer service without good reason. We go the extra length to ensure that your interests are protected when you shop with us. In line with this, our after-sale services are designed to maximise your flexibility so you can make the most from your purchases.
We believe that shopping online should offer the same peace of mind as buying from a high street store. Therefore, we work hard to provide a comparable service to protect you and your purchases, while keeping the benefits of shopping online.
Please refer to our return / exchange policy for more details.